terms & conditions
Unauthorized use of this website and our systems, including but not limited to unauthorized entry into our systems, misuse of passwords, or misuse of any information on the website is prohibited.
All artwork and Custom Products are Copyright © to Kirsty Rutter 2021. Kirsty Rutter has the sole right to reproduce a work or any substantial part of it in any material form. Purchaser is not permitted to manual or digitally copy, reproduce, or distribute artwork or custom product without the prior written permission of Kirsty Rutter.
Prices for the Artwork and Custom Products may change from time to time, but changes will not affect any order which we have confirmed with an Order Confirmation Email. The price of the Artwork & Custom Products includes Delivery Charges for standard ground delivery within Canada and USA. Pricing does not include taxes, customs or duties charges as applicable.
We attempt to describe the Artwork & Custom Products as accurately as possible. However, we do not warrant that product descriptions or other content of the website are 100% accurate, complete, reliable, current or error-free. The images on our Platform are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Artwork. Your Artwork may vary slightly from those images and the depiction of the Artwork with accessories (e.g. frames) may be used for illustrative purposes only. You are advised to check that the Artwork you would like to purchase includes such accessories or not before placing the order.
We aim to dispatch the Artwork to you within 2 days of the date of accepting your order, and Custom Products within 7 days of accepting your order. If there is going to be a delay we will let you know by email. We are not liable for any financial damage (including but not limited to the cost of any replacement purchase) which may occur because of non-timely arrival or any lack of availability or conformity of the Artwork or Custom Product. Custom Product is shipped from the USA and tracking information may not provide estimated arrival time.
You are responsible for ensuring delivery information is accurate and for making arrangements to take delivery. Risk in the Artwork and Custom Product passes to you upon delivery. Where you have not made any arrangements to take delivery, and delivery has been attempted, then you will be responsible for any additional delivery charges incurred.
When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the Artwork and Custom Product for any damage. If there is any damage whatsoever or if, for example, a package shows signs of damage before it is opened, we highly recommend that you sign for the parcel, 'Received Damaged'.
In the subsequent event that the Artwork is found to be damaged, or the Custom Product is defective in any way, please email us or call us directly.
You may cancel your order at any time prior to shipping by emailing or calling with your reference order number. A full refund will be issued.
Returns & Refunds
You may return your order within 30 days of delivery. The Artwork or Custom Product must be packaged securely in its original packaging, to ensure no damage during transport. Return delivery charges are your responsibility. Upon our receipt of the product in its original condition, we will issue a full refund.
Limitation of Liability and Indemnity
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents.
We will never be liable for any indirect, incidental or consequential loss or damage, including any economic loss or loss of profit or business whatsoever suffered by you or any third party howsoever caused, including as a result of any negligence, breach of contract, misrepresentation or otherwise.
In the event of our breaching any of these Terms and Conditions, your remedies are limited to damages which in no circumstance whatsoever will exceed the price of the Artwork.
You will indemnify us against all claims, costs and expenses which we may incur and which arise, directly or indirectly, from your breach of any of its obligations under these Terms and Conditions.
We may revise these Terms from time to time in the following circumstances: a) changes in how we accept payment from you; b) changes in how we conduct business; or c) changes in relevant laws and regulatory requirements.